Online shopping is more popular than ever. Unfortunately, this also means that package theft is on the rise. In fact, nearly half of all Americans (44%) have had a package stolen at some point by package thieves or “porch pirates.”1
Fortunately, there are steps you can take to prevent porch piracy.
Use surveillance systems. Consider installing a security camera or video doorbell that is visible to anyone who approaches your home. Many porch pirates will easily be deterred if they think they are going to be caught on camera, since video of the theft can be shared with your local police department.
Monitor delivery progress. Many package delivery services let you monitor your package’s status by allowing you to live-track your shipment online and providing photographic proof of delivery. By closely monitoring the progress of your package delivery, you can help reduce the window of opportunity for a porch pirate to strike.
Arrange for a secure delivery. If you aren’t going to be home when your package is scheduled to be delivered, arrange to have it delivered to another location, such as a trusted neighbor’s house, a parcel locker, or your workplace. If your online purchase was from a retailer with a physical location near you, look into whether you can arrange for an in-store pickup. Some delivery services allow you to provide delivery instructions for your package. If so, instruct the delivery driver to place your package in a concealed area (e.g., side porch or behind porch furniture) or ask that the driver obtain a signature on delivery, especially if the package contains high-value items.
If you ever become the victim of a porch pirate, don’t despair — you may have some remedies available to help you replace your stolen package. Your first step should be to notify both the seller and shipper as soon as possible. Many reputable delivery services and companies will replace your shipment at no cost to you. However, you may have to provide some evidence that a theft occurred, such as a police report.
If a seller or shipper refuses to replace your shipment, try contacting the credit card company that you used for the purchase to explore possible options for recourse. Or, for high-value items, consider filing a claim with your home or rental insurance company.
